RETURN & REFUND POLICY

Can I Return My Product?

Yes. In the rare case that you’re not 100% satisfied with the product(s), you may return THE GARMENT within 14 days from the moment it was received (the shipping fees will be paid by the customer) 

                 *All returns will be reimbursed, BUT CLIENT PAYS SHIPPING FEE.*

How Do I Return The Product?

1. Send to info@dudsfrenchieclothing.com 2-3 pictures of the item(s) along with the reason for return within 14 days from the delivery date. Insert the order number like #1008 RETURN in the e-mail subject.

2. Once you receive the return address and an RNA # (WITHIN A COUPLE HOURS FROM YOUR EMAIL), you may ship the product(s) via a courier of your choice within 14 days of receiving the product. Also, put RNA IN PACKAGE on a piece of paper and on the box. Please provide the tracking number for any returns, as lost items are not eligible for reimbursement. You must have an RNA # to receive a refund.

3. Once the item is returned to our warehouse, you will receive a credit notification. YOUR MONEY HAS BEEN RETURNED TO THE ORIGINAL credit card. Please allow 2-3 working days. DUD’S FRENCHIE CLOTHIE DOES NOT TAKE RESPONSIBILITY FOR HOW LONG IT TAKES FOR YOUR CARD TO RETURN THE MONEY TO YOU

4. Unfortunately, we cannot accept returns on sale items or gift cards.

5. Also, we do not respond or replace the product if you have not measured your dog well. The instructions are clearly stated on all products, so we reserve this right.

Who Pays For Return Shipping? 

The purchaser pays for all shipping ON RETURN ITEMS.